Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution.

TRUST: If you believed that I was totally committed to YOUR success and, if I believed that YOU were totally committed to MY success, we could and would say anything to each other with no fear of hurting each other or destroying our relationship.

Never give up on anybody. Miracles happen every day.

Next time your child is telling you about a challenge he or she is having, consider asking permission before offering solutions or advice.

Good companies tell you how they collect employee suggestions. Great companies tell you how they use them.

Until a "should" becomes a "must" in your life, many will not do anything about it.

Become the most positive and enthusiastic person you know.

You have plenty of time, but none to waste.

It takes months to find a customer; seconds to lose one.

The function of leadership is to produce more leaders, not more followers.