When your work speaks for itself, don't interrupt.

Organizational change begins with leaders who walk the talk by transforming themselves, and then invite everyone in the organization to lead alongside them.

Look for opportunities to make people feel important.

Decision making is easy if there are no contradictions in your value system.

Two stonecutters were asked what they were doing. The first said, "I'm cutting this stone into blocks." The second replied, "I'm on a team that's building a cathedral."

Think big thoughts, but relish small pleasures.

In order to succeed, you must know what you are doing, like what you are doing, and believe in what you are doing.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Those who don't read have no advantage over those who can't.

If you don't like change, you're going to like irrelevance even less.